Returns, Refunds & Handmade Product Disclaimer
All of our silicone molds and 3D-printed products are handmade or produced in small batches. Because of the nature of the process, slight variations and minor imperfections may occur.
Handmade Silicone Molds
Each silicone mold is individually handmade. Small cosmetic flaws such as tiny air bubbles, slight surface variations, minor unevenness, or small imperfections around the edges may occasionally occur. These are considered normal characteristics of a handmade product and are not considered defects as long as they do not affect the mold's intended use.
3D-Printed Products
3D-printed items may show visible layer lines, minor surface variations, seams, or other characteristics associated with the 3D-printing process. These are normal and are not considered defects.
Returns & Refunds
If your item arrives damaged, defective, or unusable, please contact us within 7 days of delivery with photos showing the issue.
Because many of our products are handmade, made-to-order, or custom, we do not accept returns or issue refunds for minor cosmetic imperfections or normal variations.
Custom or personalized molds and 3D prints are final sale and cannot be returned or refunded unless they arrive damaged or have a manufacturing defect that prevents normal use.
If we determine that an item is defective, we may offer a replacement, repair, store credit, or refund depending on the circumstances.
Shipping charges are non-refundable unless the return is due to an error on our part.
By purchasing from Handcrafted by Carrie, you acknowledge and understand the handmade nature of these products and that slight variations may occur.
This policy does not limit any rights or remedies that may be required by applicable law.